Terms and Conditions

FOR THE PURCHASE AND SALE OF GOODS
SIA “RUNDMAN”

1. General Provisions
1.1. These purchasing terms together with the documents referenced herein are intended to provide information about SIA “RUNDMAN” (“Seller”) as well as to explain the terms and conditions of purchase and sale (“Terms”) in the online store for persons specified in clause 5.1 (“Buyer”) who purchase goods (“Goods”) at the website www.roborocks.lv.
1.2. These Terms apply when concluding any contract between the Seller and the Buyer for the sale of Goods (“Contract”). Before ordering any Goods from the online store, please read these Terms carefully and ensure you fully understand them. Please note that before the order is completed, the Buyer must agree to these Terms and the Privacy Policy; if the Buyer declines to do so, the order cannot be completed and the Goods cannot be purchased.
1.3. The Buyer is advised to print these Terms for future reference.
1.4. Please also note that these Terms may be amended in the manner provided in Section 6. Each time an order is placed, the Buyer is encouraged to review the Terms to ensure full understanding of the conditions applicable to that order. These Terms were last updated on March 5, 2021.
1.5. These Terms and any Contracts between the Seller and the Buyer are drawn up and concluded solely in the state language.

2. Information About the Seller
2.1. These Terms apply when purchasing Goods at www.roborocks.lv (“online store”). The Seller is SIA “RUNDMAN”, legal entity registration no. LV 40103391744.
2.2. More information about the Seller is provided in the “Company” section.
2.3. The Seller’s contact information is provided in the “Support” section.

3. Goods
3.1. The images of Goods provided in the online store are for illustrative purposes only. Although the Seller makes every effort to display the colors of the Goods as accurately as possible, the Seller cannot guarantee that the Buyer’s device screen will reflect the colors exactly. The Buyer acknowledges that the Goods may differ slightly from their images.
3.2. The packaging of the Goods may differ from what is shown in the images provided in the online store.
3.3. Unless stated otherwise, all Goods offered in the online store are available. In the event that it is not possible to sell an ordered Good—due to circumstances indicated in clauses 5.10 and 9.5 of these Terms—the Buyer will be immediately informed by email or by other means (phone or SMS) and the order for such Good will be canceled.
3.4. The Seller reserves the right to set a minimum and/or maximum order quantity for any particular Good in a single order.

4. Processing of Personal Data
4.1. The Seller processes the Buyer’s personal data in accordance with the Privacy Policy. Since the Privacy Policy contains important conditions of these Terms, the Buyer is advised to read it carefully and ensure that all of its provisions are clear and acceptable.

5. Conclusion of the Purchase-Sale Contract
5.1. In this online store, Goods may be purchased by:
  a) natural persons who have reached the age of 16 (sixteen);
  b) legal persons.
5.2. By agreeing to these Terms, the Buyer confirms that they have the right to purchase the Goods from this online store.
5.3. The total amount for the ordered Goods must not be less than the minimum basket sum, the actual amount of which is specified in the “Delivery and Receipt of Goods” section.
5.4. The Seller’s ordering procedure allows the Buyer to review and correct errors before submitting the final order. It is recommended that the Buyer carefully check the order at every stage of its submission.
5.5. The Contract between the Buyer and the Seller is deemed concluded at the moment when the Buyer, in the online store, has created a shopping cart, provided their first name, last name (in Latin characters), and delivery address with an accurate postal code, chosen a payment method, acknowledged these Terms, pressed the “Order” button, and paid for the order or selected the payment method specified in clause 10.1(b). If the order is not paid, the contract is considered not concluded. The Seller may contact the Buyer using the telephone number or email address provided in the order based on the concluded contract or to resolve any uncertainties regarding its performance.
5.6. When the Buyer submits and pays for the order (or selects the payment method as per clause 10.1(b)), an email confirming receipt of the order is sent.
5.7. Upon preparing the order, the Seller sends the Buyer an email and/or SMS informing that the Goods have been dispatched (depending on the chosen delivery method).
5.8. Each contract (order) concluded between the Buyer and the Seller is recorded and stored in the online store’s database.
5.9. By concluding the Contract, the Buyer agrees that at the time of purchase an electronic VAT invoice with the purchase information will be sent to the email address provided. The VAT invoice is sent on working days no later than 6 (six) working days from the time the Buyer receives the Goods or the Seller hands the Goods over to the courier (if delivery is via courier). The VAT invoice is issued with the date on which the Goods are handed over to the courier or received/delivered (depending on the chosen delivery method and the specific supplier in that case).
5.10. In the event that the Seller is unable to sell a Good—for example, because the Good is not in stock, is no longer offered, or due to an error related to the price as indicated in clause 9.5—the Seller will inform the Buyer by email or other means (phone or SMS) and cancel the order. If the Buyer has already paid for the Good, the Seller will refund the amount within 14 (fourteen) calendar days.

6. Right to Amend the Terms
6.1. The Seller reserves the right to amend these Terms, including but not limited to:
  a) changes in payment conditions;
  b) amendments to applicable legislation.
6.2. Each time an order is placed, the version of the Terms in force on the day the Contract is concluded shall apply.
6.3. Whenever the Terms are amended pursuant to clause 6, the Seller will inform the Buyer and notify them by indicating that the Terms have been amended; the amendment date is provided in clause 1.4.

7. Return of Quality Goods and Unilateral Withdrawal from the Contract by the Consumer (Right of Withdrawal)
7.1. A Buyer who is a consumer (natural person) has the right to exercise the right of withdrawal without giving any reason and to unilaterally withdraw from the Contract by returning the received Goods to the Seller within the period specified in clause 7.3. This means that within the specified period, if the Buyer reconsiders or for any other reason decides to cancel the Good, the Buyer has the right to notify the Seller of the return request and receive a refund. The costs of returning the Goods are borne by the Buyer.
7.2. The Buyer (consumer) cannot exercise the right of withdrawal and return the Goods in cases specified in clause 22 of the Ministerial Cabinet Regulation No. 255 “Terms for Distance Contracts” dated May 20, 2014, if:
  a) the Good is manufactured according to the Buyer’s specifications or is unmistakably personalized (customized for the Buyer’s personal needs);
  b) the Good deteriorates rapidly or has a short shelf life;
  c) the Buyer has opened the packaging of the Good which, for health and hygiene reasons (e.g. if dust or water has entered), cannot be returned;
  d) due to the nature of the Good, after delivery it becomes irrevocably mixed with other items;
  e) the Buyer has opened the packaging of an audio recording, video recording, or computer software;
  f) newspapers, periodicals, or magazines are delivered (except in cases where they are delivered under a subscription contract).
7.3. The Buyer’s right to unilaterally withdraw from the Contract within 14 days, return the Goods to the Seller, and receive a refund by exercising the right of withdrawal applies only to consumers (natural persons) and arises on the day the Contract is concluded as defined in clause 5. Quality Goods may be returned beyond this period in specific cases as provided by the Seller when additional information is given regarding the Goods.
7.4. The 14-day period for exercising the right of withdrawal is calculated as follows:
  a) If a Good is purchased by concluding a Contract – from the day on which the Buyer or a third party (other than the carrier/courier specified by the Buyer) receives the Good;
  b) If the Buyer orders several Goods in one order that are delivered separately – from the day on which the Buyer or a third party (other than the carrier specified by the Buyer) receives the last Good;
  c) If a Good is delivered in several batches or parts – from the day on which the Buyer or a third party (other than the carrier specified by the Buyer) receives the final batch or part;
  d) For contracts involving regular delivery of Goods – from the day on which the Buyer or a third party (other than the carrier specified by the Buyer) receives the first Good.
If the end of the period falls on an “official” public holiday, the right of withdrawal may be exercised until the next working day following that date (including that day).
7.5. To exercise the right of withdrawal, the Buyer must inform the Seller of the decision to withdraw from the Contract by sending or submitting a written notice in free form, which should include the Buyer’s declaration of withdrawal from the Contract. The notice of withdrawal or the withdrawal form may be submitted by filling in the form in the “Support” section. Upon receiving the Buyer’s notice electronically, the Seller will immediately send the Buyer an acknowledgment of receipt to the Buyer’s email address.
7.6. The Buyer shall return or hand over the Goods to the Seller at a customer service center (addresses available here) or to a person authorized by the Seller to accept the Goods, without delay and no later than 14 (fourteen) days after submitting or sending the withdrawal form or notice. The period is considered complied with if the Buyer returns or sends the Goods before the end of the 14-day period. The Buyer bears the return shipping costs.
7.7. The Buyer may exercise the right to return the Goods only if the withdrawal period specified in clauses 7.3 and 7.4 has not expired.
7.8. The Buyer is entitled to inspect the Good to ascertain its nature, characteristics, and functionality; however, such inspection is to be performed only to the extent possible as it would be done in a store.
7.9. The Buyer is responsible for any reduction in the value of the Good or its use contrary to good faith (including, but not limited to, the cases specified in clause 7.10) if, during the period of exercising the right of withdrawal, the Good is used for purposes other than determining its nature, characteristics, and functionality.
7.10. The returned Good must not be damaged or used beyond what is necessary to determine its nature, characteristics, and functionality. The Buyer should make every effort to preserve the Good’s original packaging, authentic labels, and protective wrappings. The Goods must be returned in full, including any accessories supplied with the Good, along with the instructions and warranty card (if provided). Any gifts received with the Good must also be returned.
7.11. When returning the Good, the VAT invoice number and order number must be indicated. If possible, the Buyer should attach the VAT invoice so that the Seller can process the refund as promptly as possible.
7.12. For Goods returned by the Buyer, a full refund of the amount paid for the Good, including delivery costs, will be issued. The Seller will refund the payment for the Goods and delivery costs no later than 14 (fourteen) days from the day the Seller receives information regarding the Buyer’s decision to withdraw from the Contract. If only part of the Goods is returned, the delivery costs will be refunded only if, for the remaining Goods in the same order, a lower delivery charge would apply if purchased separately compared to when purchased together with the returned Goods, and only to the extent equal to the difference between the charges. If the Buyer has chosen a delivery method other than the lowest standard option offered by the Seller, the Seller is not obligated to refund any additional delivery expenses.
7.13. The Seller will transfer the refund to the bank account specified by the Buyer in the withdrawal notice or form.
7.14. The Seller is entitled to withhold the refund until the Seller receives the Good or until the Buyer submits confirmation that the Good has been dispatched back, whichever occurs first.
7.15. The Buyer is entitled to withdraw from the Contract even after receiving the Goods.
7.16. In the event that the Goods are delivered to the Buyer after the withdrawal from the Contract:
  a) the Buyer is obliged to immediately return the Goods to the Seller;
  b) except in cases related to a defective Good as provided in clause 15.11, the Buyer will be responsible for covering the return shipping costs to the Seller;
  c) the Buyer must take proper care of the Goods until they are returned to the Seller;
  d) the price of the Good and the delivery costs will be compensated to the Buyer in accordance with clause 7.12.
7.17. In all cases, the Buyer retains the rights provided under the applicable laws of the Republic of Latvia regarding non-conforming Goods. The return provisions specified in this clause or in other clauses of these Terms do not affect the existence of these rights.

8. Delivery
8.1. If the Buyer chooses, the Goods will be delivered by a transport company at the Buyer’s expense. In certain cases specified by the Seller, the Goods are delivered at the Seller’s expense.
8.2. When ordering home delivery, the Buyer undertakes to provide the precise delivery location. The exact delivery cost depends on the weight and price of the ordered Goods. The current delivery rates are provided in the “Delivery and Receipt of Goods” section.
8.3. Unloading and handling services must be ordered separately before payment for the Goods. The Buyer pays for these services. In certain cases specified by the Seller, the Seller pays for unloading and handling. Current rates for these services are provided in the “Delivery and Receipt of Goods” section.
8.4. The Buyer’s order is fulfilled before the planned delivery day as indicated in the dispatch notification in clause 5.7, except in cases of events beyond the Seller’s control (as defined in clause 17).
8.5. Generally, the Goods are delivered to the address provided by the Buyer in the “Delivery and Receipt of Goods” section within the specified time frames. The Buyer is always informed of the intended delivery date via email.
8.6. If the Buyer selects “Express Delivery” before placing the order but the Good is not delivered within the specified time, the Buyer is entitled to a refund for the paid “Express Delivery” service.
8.7. When ordering more than one Good, they may be delivered at different times as they are shipped from different warehouses. No additional transportation fee will be charged. If several Goods with different delivery dates are ordered, the overall delivery period is determined by the longest delivery time.
8.8. Ownership of the Goods transfers to the Buyer at the moment the courier hands the Goods over to the Buyer. The risk of accidental damage or deterioration passes to the Buyer when the Buyer or a third party (other than the carrier specified by the Buyer) receives the Goods. If the Buyer chooses the carrier and the Seller did not offer this delivery option, the risk passes to the Buyer at the moment the Good is handed over to the carrier.
8.9. At the time of delivery, the Buyer or the designated third party must, together with the transport company’s representative, inspect the condition of the shipment packaging. If any damage is noticed, the Buyer must:
  – inform the courier who delivered the Good;
  – indicate on the delivery document that the packaging is damaged and, together with the courier, complete a Packaging Damage (Inspection) Report;
  – inspect the Good inside the packaging and, if it is damaged, document the damages with photographs (which will be needed for the procedure of returning the Goods for non-conforming delivery);
  – if the packaging is not damaged, inspection in the presence of the courier is not required.
If the Buyer accepts the shipment and signs the documents, it is deemed that the shipment has been delivered properly.
8.10. In case damage to the shipment packaging is noticed, the Buyer or the designated third party has the right to refuse the shipment. In that event, the courier’s representative together with the Buyer or designated third party will complete a special shipment inspection report indicating the observed damages.
8.11. By accepting the shipment and signing (either on the courier’s electronic device or on paper) without any remarks, it is deemed that the Goods have been delivered in an undamaged package and that any additional services specified have been properly rendered, unless stated otherwise.
8.12. Upon delivery to the address provided by the Buyer, it is deemed that the Goods have been delivered—regardless of whether the Buyer or any third party at that address actually accepts them. If the Goods are not delivered on the scheduled delivery day, the Buyer must inform the Seller immediately, but no later than the next day after the scheduled delivery day.
8.13. If someone other than the Buyer is to receive the Goods, the Buyer is obliged to provide the recipient’s details when filling in the delivery information during the order.
8.14. When receiving the Goods, a valid identity document must be presented to properly identify the Buyer. If the Buyer is unable to personally receive the Goods but they are delivered to the address provided by the Buyer, the Buyer has no right to claim against the Seller for delivery to an incorrect person.
8.15. The Buyer is obliged to inspect the packaging, quantity, quality, assortment, accessories, and completeness of the Goods within 14 (fourteen) days from the moment of delivery. If the Buyer does not perform this inspection and does not submit any complaint within the specified period, it is deemed that the packaging is in proper condition and that the quantity, quality, assortment, accessories, and completeness conform to the Contract.

9. Price of Goods and Delivery Costs
9.1. The prices of the Goods are as stated in the online store. The Seller makes every reasonable effort to ensure that the prices at the time the Buyer places an order are correct. If the Seller notices inaccuracies in the prices, clause 9.5 shall apply.
9.2. The prices of the Goods may change, but such changes will not affect Contracts that have already been concluded.
9.3. The prices of the Goods are quoted including VAT (where applicable) at the rate applicable in the Republic of Latvia at the time. If the VAT rate changes between the order date and the delivery date, the price may be adjusted accordingly—except where the Buyer has fully paid for the Goods before the VAT rate amendment takes effect. The Seller will inform the Buyer in writing of such changes and provide the option to purchase the Goods at a price adjusted for the new VAT rate or cancel the order. The order will not be fulfilled until a response is received from the Buyer. If the Seller is unable to contact the Buyer using the provided details, the order is deemed canceled and the Buyer will be informed in writing.
9.4. The Goods’ prices do not include the costs of order preparation, delivery, and handling. The quoted delivery cost in the online store may change. Current delivery pricing is provided in the “Delivery and Receipt of Goods” section.

10. Payment
10.1. The Buyer may pay for the Goods by:
  a) bank card (before receiving the Goods);
  b) bank transfer to the Seller’s account as indicated on the VAT proforma invoice;
  c) payment (credit or debit) card.
10.2. It is recommended that legal entities include their company registration number in the payment order information to facilitate faster payment identification. This will result in faster order confirmation and processing.
10.3. If the Buyer selects the payment method specified in clauses 10.1(c) and (e), the Buyer must confirm the payment order with their bank no later than 24 (twenty-four) hours from clicking “Order.” If the payment order is not confirmed within this period, the Seller may consider that the Buyer has declined to conclude the Contract and cancel the order.
10.4. The Goods chosen by the Buyer are reserved in the Seller’s system and order processing begins:
  a) when the Seller receives a notification from the Buyer’s bank confirming payment for the selected Goods (in cases of 10.1(b) or (c));
  b) immediately after order placement as provided in Section 5 (in the case of 10.1(a)).
10.5. The online store does not provide “Tax Free” services.

11. Buyer’s Obligations
11.1. The Buyer undertakes to provide only accurate and complete information in the purchase form. If the information provided during registration changes, the Buyer must update it immediately.
11.2. The Buyer undertakes to use the online store honestly and properly and not to interfere with its operation or stability. If the Buyer fails to comply with this obligation, the Seller may, without prior notice, restrict or terminate the Buyer’s use of the online store and shall not be liable for any losses incurred by the Buyer as a result.
11.3. The Buyer is obliged to pay for the ordered Goods and to accept them as specified by these Terms.
11.4. Notwithstanding other obligations provided herein, the Buyer undertakes to inspect the Good before use (including before assembly, installation, etc.) to ensure that the received Good is indeed the one ordered.
11.5. The Buyer must also comply with the other requirements of these Terms and with the applicable legislation of the Republic of Latvia.

12. Seller’s Obligations
12.1. The Seller undertakes to:
  a) make every effort to provide conditions enabling the Buyer to properly use the services provided by the online store;
  b) respect the Buyer’s privacy and process the Buyer’s personal data only in accordance with these Terms, the Privacy Policy, and the applicable laws of the Republic of Latvia.
12.2. The Seller undertakes to comply with all the requirements set out in these Terms.

13. Manufacturer’s Warranty
13.1. Some of the Goods sold by the Seller are provided with a manufacturer’s warranty. Information regarding the warranty and its applicable conditions is set out in the manufacturer’s warranty document supplied with the Good.
13.2. The manufacturer’s warranty supplements the Buyer’s rights regarding non-conforming Goods.
13.3. The manufacturer’s warranty obligations for the Goods apply only if the operating instructions for the Good have not been violated. The Buyer should read the operating instructions carefully before using the Good, if available.

14. Quality of the Goods
14.1. The Seller guarantees the quality of the Goods (legal warranty of quality). For various types of Goods, the Seller provides a quality warranty valid for a specified period, the exact term and other conditions of which are detailed in the documents supplied with the Good.
14.2. The photographs of the Goods are for illustrative purposes only; the actual products may differ from those depicted. The displayed images cannot be used as a basis for any claim. A Good is deemed conforming if it matches the sample, model, or description provided in the online store.
14.3. The warranty provided by the Seller does not limit the Buyer’s rights under the applicable laws of the Republic of Latvia when purchasing non-conforming Goods.

15. Warranty and Buyer’s Rights in the Event of Non-Conforming Goods
15.1. Any defects in the Goods shall be remedied, and non-conforming Goods shall be replaced or returned, in accordance with the procedure established in these Terms and applicable requirements of the laws of the Republic of Latvia.
15.2. A Buyer wishing to submit a complaint regarding defective or incompletely delivered Goods may do so by filling in the form in the “Support” section.
15.3. When submitting a complaint, the Buyer must provide:
  a) the VAT invoice number and order number. If possible, the Buyer should attach the VAT invoice to facilitate prompt examination of the complaint by the Seller;
  b) a description of the defect, damage indications, or missing component;
  c) other evidence, such as photographs of the Good, photographs showing the defective area (if it is a mechanical defect and can be photographed), a photograph of the packaging, etc.
15.4. When submitting a complaint, the Buyer must indicate one of the following ways in which they wish the claim to be resolved:
  a) the Seller will remedy the non-conformity within a reasonable period without charge if the defects can be rectified in accordance with the warranty conditions;
  b) a corresponding reduction of the purchase price, taking into account the depreciation of the Good or the benefit obtained from using it, as mutually agreed upon by the Seller and the Buyer;
  c) replacement of the Good with a similar Good of conforming quality within a reasonable period without charge (except in cases where the defects are minor or insignificant or have arisen due to the Buyer’s fault);
  d) cancellation of the Contract and a refund of the amount paid for the Good, except in cases where the non-conformity is minor and does not significantly affect the Buyer’s use of the Good. A non-conformity is considered minor if it does not significantly impair the basic functionality or usage properties of the Good and can be remedied without causing visually noticeable changes to its external appearance.
15.5. In reviewing the complaint, a response will be provided within 15 (fifteen) days from the date of receipt of the complaint. If, due to objective reasons, it is not possible to respond within this period, the Seller will immediately notify the Buyer in writing, specifying a reasonable extended period and the reasons for the extension.
15.6. For warranty service inquiries, the Buyer may also call +371 26347622 or submit questions by filling in the form in the “Support” section.
15.7. In some cases, non-conforming Goods are first delivered to the Seller’s warranty service centers (contact details available here). Only after confirming that the Good is non-conforming will the Buyer’s request regarding non-conforming Goods be processed.
15.8. The duration of warranty service is between 7 and 30 (seven to thirty) calendar days. In exceptional cases, if the Goods are sent to warranty service centers in another EU country, the warranty service process may take from 14 to 70 (fourteen to seventy) calendar days, depending on the nature of the Good. In all cases, the Seller strives to complete the warranty service process as quickly as possible.
15.9. Equipment delivered for warranty service must not contain the Buyer’s personal data or SIM cards. The Seller is not responsible for and does not cover any expenses related to the recovery or restoration of such information found in equipment submitted for warranty service.
15.10. Goods not claimed for warranty service and delivered to warranty service centers will be stored for 3 (three) months. This period starts from the date of the first notification sent to the Buyer using the provided contact details (phone, email, etc.) indicating that the Buyer can receive the Good returned from the warranty service center. If the Buyer does not collect the Good within the specified period, the Seller reserves the right not to store the Good further; the Good may be disposed of. In such a case, the Seller is not liable for any Buyer data remaining in the Good or for any other losses incurred by the Buyer in connection with such disposal.
15.11. If the Buyer (consumer) identifies the Good as non-conforming and wishes to return it, the Seller undertakes to facilitate the return by reimbursing the Buyer (consumer) for the return shipping costs. If the Buyer chooses a return method different from that offered by the Seller, resulting in disproportionate or higher costs, the Seller is not obliged to cover such additional costs.
15.12. For non-conforming bulky Goods and Goods weighing more than 10 kilograms, the Seller will deliver the Goods at its own expense to remedy the deficiency, replace the Good, or cancel the Contract if the Contract was concluded with a consumer (natural person). If the Seller refuses to deliver the Good, the Buyer (consumer) is entitled to deliver the Good themselves or via a third party, at the Seller’s expense. In such cases, the Seller undertakes to reimburse the Buyer (consumer) for the return shipping costs incurred, within 3 (three) business days after receipt of documentation proving these expenses.

16. Liability
16.1. The Buyer is responsible for all actions carried out using the online store, including—without limitation—the accuracy of the data provided in the purchase form. The Buyer assumes responsibility for any consequences resulting from errors or inaccuracies in the registration data.
16.2. In completing the purchase form in the online store, the Buyer is responsible for safeguarding and not disclosing their login credentials. If third parties access the online store using the Buyer’s credentials, the Seller will treat those persons as the Buyer, and the Buyer shall be liable for all actions performed by such third parties.
16.3. Except as provided by applicable law, the Seller is released from liability in cases where losses occur because the Buyer—despite the Seller’s recommendations and obligations—did not acquaint themselves with these Terms, the Privacy Policy, and other documents specified herein, even though the opportunity to do so was provided.
16.4. The Buyer must ensure the secure storage of their login credentials for the online store and not disclose them, ensuring that they are known only to the Buyer and used solely by them. The Buyer must not share or otherwise enable access to these credentials to any other person. If there is any suspicion that someone else may have obtained these credentials, the Buyer must immediately notify the Seller and inform the Seller of any breach or disclosure. All actions carried out using the Buyer’s identification code are considered to have been performed by the Buyer, who assumes full responsibility for the consequences.
16.5. Liability for breaches of the Contract concluded using the online store by either party is determined in accordance with the procedures set out in the legislation of the Republic of Latvia.
16.6. In the event that the Seller breaches these Terms, it shall be liable for any damage or loss incurred by the Buyer that results as a foreseeable consequence of the breach. Damage or loss is considered foreseeable if it is a direct and obvious consequence of the Seller’s breach or if both parties were aware of the potential for such damage or loss at the time the Contract was concluded.
16.7. The Seller supplies Goods solely for household and personal use. The Buyer undertakes not to use the Goods for commercial, business, or resale purposes, and the Seller shall not be liable for any loss of profit, business losses, operational interruptions, or loss of business opportunities resulting from such use.
16.8. The Seller is not responsible for information provided on other companies’ websites, even if the Buyer accesses those sites via a link in the Seller’s online store.

17. Events Beyond the Seller’s Control
17.1. The Seller shall not be liable for any failure to perform or delay in performing any obligations under the Contract if such failure or delay is caused by events beyond the Seller’s control, as defined in clause 17.2.
17.2. An event beyond the Seller’s control means any action or event that the Seller, for good reason, is unable to control.
17.3. In the event that an event beyond the Seller’s control occurs affecting the proper performance of the Seller’s obligations under the Contract:
  a) the Seller will immediately inform the Buyer; and
  b) the performance of the Seller’s obligations under the Contract will be suspended and the performance period will be extended by a period equal to the duration of the event. If such events affect the delivery of the Goods to the Buyer, the Seller will agree on a new delivery date after the events have ceased.

18. Sending of Information
18.1. In these Terms, the term “in writing” also includes emails.
18.2. To contact the Seller in writing—or in cases where these Terms require the Buyer to contact the Seller in writing—the Buyer sends information by filling in the form in the “Support” section or by sending a regular letter addressed to SIA “RUNDMAN” at Berzaunas 11a, Riga, Latvia, LV1039. The Seller will notify the Buyer in writing (usually by email) of the receipt of the communication. The procedure for using the right of withdrawal or withdrawing from the Contract is as specified in clause 7.
18.3. The Seller sends all communications to the Buyer at the email address provided in the purchase form.

19. Other Terms
19.1. Any Contract concluded between the Seller and the Buyer is subject to these Terms together with the documents clearly indicated herein. Any deviations from these Terms are valid only if documented in writing.
19.2. In accordance with the laws of the Republic of Latvia, the Buyer has rights related to non-conforming Goods. No clause in these Terms shall be interpreted as limiting or restricting such rights.
19.3. The Seller may transfer its rights and obligations under the Contract to a third party or parties; such transfer shall not affect the Buyer’s rights or the Seller’s obligations under these Terms. In such cases, the Seller will inform the Buyer by providing details of the transfer in the online store.
19.4. The Buyer is not entitled to transfer all or part of the rights or obligations arising from these Terms to any third party without the Seller’s written consent.
19.5. If any provision of these Terms is declared unlawful, invalid, or unenforceable by a court, the remaining provisions shall continue to apply in full force. Any provision that is partially or partially deemed unlawful, invalid, or unenforceable shall remain in effect to the extent not affected by such a determination.
19.6. The Seller’s delay in exercising any rights under these Terms does not constitute a waiver of the Buyer’s obligations or a relinquishment of such rights, and the partial or individual exercise of any obligation or right shall not prevent the full exercise of that obligation or right in the future.
19.7. Unless otherwise stated herein, the Contract and the relations between the parties (including matters concerning the conclusion, validity, performance, and termination of the Contract) are governed by the laws of the Republic of Latvia and are to be interpreted in accordance with those laws.
19.8. Any dispute, disagreement, or claim arising from or in connection with these Terms, or concerning their breach, termination, or validity, shall be finally resolved in accordance with the procedures established by the legislation of the Republic of Latvia.
19.9. Disputes between the Buyer and the Seller shall be resolved through mutual negotiations. If the Seller refuses to resolve the Buyer’s complaint or if the Buyer disagrees with the Seller’s proposed resolution and considers that their rights or interests have been violated, the Buyer may submit a complaint to the Consumer Alternative Dispute Resolution Commission located at Brīvības iela 55, Riga, Latvia, LV-1010 (more information available at http://www.ptac.gov.lv/lv).
19.10. In addition, the Buyer may use the online dispute resolution (ODR) platform to resolve disputes regarding Goods or services purchased via the website. More information is available at http://ec.europa.eu/odr.

Effective from March 5, 2021.